PATIENT FINANCIAL REPRESENTATIVE - BUSINESS OFFICE
Company: Christus Health
Location: Tyler
Posted on: October 3, 2024
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Job Description:
Description
Summary:The associate is responsible for the duties and services
that are of a support nature to the Revenue Cycle division of
CHRISTUS Health. The associate ensures that all processes are
performed in a timely and efficient manner. The primary purpose of
this position is to perform tasks that support account resolution
and reconciliation of outstanding balances for CHRISTUS Health
patient accounts. The position works in a cooperative team
environment to provide value to internal and external customers.
The associate carries out his/her duties by adhering to the highest
standards of ethical and moral conduct, acts in the best interest
of CHRISTUS Health, and fully supports CHRISTUS Health's Mission,
Philosophy, and core values of Dignity, Integrity, Compassion,
Excellence and Stewardship.Responsibilities:--- Meets expectations
of the applicable OneCHRISTUS Competencies: Leader of Self, Leader
of Others, or Leader of Leaders. --- Performs Revenue Cycle
functions in a manner that meets or exceeds CHRISTUS Health key
performance metrics. --- Ensures PFS departmental quality and
productivity standards are met. --- Responsible for professional
and effective written and verbal communication with both internal
and external customers in order to resolve outstanding questions
for account resolution. --- Manages and maintains patient and payor
information to facilitate account resolution. --- Responds to all
types of account inquiries through written, verbal or electronic
correspondence. --- Develops and maintains working knowledge of all
functions within the Revenue Cycle. --- Meets or exceeds customer
expectations and requirements, and gains customer trust and
respect. --- Compliant with all CHRISTUS Health, payer, and
government regulations. --- Appropriately documents patient
accounting host system or other systems utilized by PFS in
accordance with policy and procedures. --- Provide continuous
updates and information to the PFS Leadership Team regarding
errors, issues, and trends related to activities affecting
productivity, reimbursement, payment delays, and/or patient
experience. --- Has professional and effective written and verbal
communication. Assembly--- Completes requests for supporting
documentation related to account resolution, audits and other
requests and ensures delivery to appropriate party. --- Perform
support services for departmental Associates such as faxing of
documents, copying, printing of forms, data entry and reception
relief. --- Performs mail retrieval, sorting, distribution and
inter-facility delivery duties for all Business Office Associates.
--- Performs scanning and electronic upload of documents. Cash
Posting--- Ensures all payments are retrieved and posted accurately
and timely, post lockbox monies, EFT/ACH monies, credit card
payments, and patient payments including JV entries for nonpatient
cash. --- Resolves submitted work queues for missing and/or
unapplied cash. --- Monitor and perform cash reconciliation to
identify cash posting errors and ensure all receipts are applied.
Customer Service--- Answers inbound calls to the department in a
timely manner, consistent with department and/or industry
standards. --- Collects and provides patient and payor information
to facilitate account resolution. --- Responds to patient and
insurance company complaints, correspondence, inquiries, and
requests for information. --- Collects balance owing from
third-party payers in accordance with state and federal laws
governing collection practices. Ensures that collection efforts are
thorough with the overall objective being to collect the
outstanding balance in an ethical manner. --- Complete Attorney
requests for billing records and subpoenas.Requirements:
Keywords: Christus Health, Irving , PATIENT FINANCIAL REPRESENTATIVE - BUSINESS OFFICE, Accounting, Auditing , Tyler, Texas
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