Manager, Crew Business Intelligence

Company: American Airlines
Location: Dallas
Posted on: April 23, 2025

Job Description:

Job DescriptionIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job

• This job is a member of the OPP Team within the Integrated Operations Division.
• Responsible for owning and managing all of the crew data, reporting and business intelligence tools.What you'll do
  • Leads data intensive projects that include the usage and development of analytics using technology such as Teradata SQL, SAS enterprise guide, Tableau, Informatica and Hyperion.
  • Acts as a liaison with IT and Data Warehouse teams for crew technology projects.
  • Supervises the analytical and reporting support for the Crew Planning organization, including Crew Schedule Planning, Crew Manpower Planning, and to a limited extent, Crew Scheduling.
  • Manages the crew data sources and provides data and reporting resources to a variety of customers.
  • Creates metrics to track Crew performance and planning, ensuring the timely dissemination of metrics to user groups.
  • Ensures adoption of accurate data across the crew business.
  • Manages the development of new analytics, as well as maintaining existing Crew data reporting across AA.
  • Manages and learns the latest analytical tools with Operations Research.
  • Crew Database Project Management, this includes:
    • Collaborating with IT and Data Warehouse teams to add data elements to the crew databases.
    • Improving the real-time crew database stability and speed.
    • Manages data programming and quality assurance.
    • Business Intelligence dashboard management.
    • Performs ad-hoc data analysis.
    • Oversees hiring, training and development of Analysts.All you'll need for successMinimum Qualifications- Education & Prior Job Experience
      • Advanced Degree (Master's or PhD) in Statistics, Computer Science, Information Systems, Operations Research, Industrial Engineering, or related technical field.
      • 3 years of related experience.
      • 2 years of experience in data analytics, data warehousing, and/or business intelligence.Preferred Qualifications- Education & Prior Job Experience
        • 3 years experience working with American Airlines data analysis and management.
        • Experience in airline crew field.
        • Advanced Degree in a related field.Skills, Licenses & Certifications
          • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
          • Knowledge of SAS, SQL Programming.
          • Knowledge of Tableau/Cognos/Hyperion business intelligence suites.
          • Teradata and Oracle database expertise.
          • Ability to manage a wide variety of projects concurrently.
          • Organizational and analytical skills.
          • Ability to maintain a high level of professionalism and discretion.What you'll getFeel free to take advantage of all that American Airlines has to offer:
            • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
            • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
            • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
            • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
            • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
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Keywords: American Airlines, Irving , Manager, Crew Business Intelligence, Executive , Dallas, Texas