Customer Service Representative

Company: billyGO
Location: Irving
Posted on: March 21, 2025

Job Description:

We're looking for an enthusiastic, highly motivated Customer Service Representative to join our growing team. If you love helping people, thrive in a fast-paced environment, and are looking for career growth, we want to hear from you!



The Customer Service Representative is responsible for delivering high levels of customer service, operational efficiency, and team support. This role involves managing customer interactions, booking service appointments, and ensuring customer satisfaction.



As a key part of our Customer Service team, you'll be the first point of contact for our team and customers, ensuring they receive exceptional service from start to finish. Whether you're booking service appointments, resolving issues, or providing support, your role is vital in delivering a seamless and stress-free customer experience.

Responsibilities:
You will play a crucial role in ensuring that every team member and customer has an exceptional experience with BillyGO. Your daily routine will include:

--- Deliver Excellent Customer Service: Engage with customers through phone, email, and text to make sure they feel heard, valued, and supported.
--- Book Appointments: Efficiently schedule and manage service appointments using our field management software, ensuring a smooth and stress-free process for customers.
--- Support the Team & Manage Call Board: Collaborate with fellow CSRs to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers.
--- Make Outbound Calls & Follow-Ups: Help call to schedule customer's maintenance appointments, follow up with customers, answer any questions, and ensure that their needs are met.
--- Handle Additional Office Tasks: Assist with office duties such as data entry, record-keeping, and maintaining customer reports.
--- Interact with the sales lead to maintain and improve service and product knowledge.
--- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries.
--- Maintain customer accounts and update with new account information as needed.
--- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
--- Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction.

Qualifications:

--- Previous work in a customer-facing position
--- High school graduate, G.E.D. recipient, or equivalent
--- Display strong communication skills, active listening skills, and personal skills
What We're Looking For: Someone who can work Monday through Friday from 12:00 PM to 5:30 PM in our office.

To excel in this role, you should:
--- Love Talking to People: Whether it's over the phone, email, or text, you thrive on engaging with customers and making them feel valued.
--- Have a Positive, Upbeat Attitude: You are the type of person who brings energy and enthusiasm into every conversation.
--- Be a Great Communicator: Clear, concise, and friendly communication is your superpower, whether you're explaining services, resolving issues, or answering questions.
--- Be a Team Player: You work well with others and are always willing to lend a hand to ensure that our customers get the best possible service.
--- Stay Organized: You can handle multiple tasks and details with ease, ensuring that everything is managed smoothly and efficiently.


Preferred Qualifications:
--- Experience in the HVAC or plumbing industry.
--- Knowledge of scheduling or dispatching software.
--- Spanish language proficiency is a plus.


Your Application Process:
--- Apply Online We'll review your application within 3 business days.
--- Complete PI Assessment: Complete the Predictive Index Assessment.
--- Zoom Call: If selected, you'll be contacted to set up an interview.
--- In-Person Interview: Meet with our team to discuss the role and find out if it's the right fit for you.
--- Follow-Up: We'll follow up with you within 3 business days after the interview.

About Company:
billyGO is a family-owned HVAC and plumbing company proudly serving North Texas. We're continuing to grow throughout the Dallas-Fort Worth area, with our main location in Grapevine, Texas. Our office is conveniently located between Dallas and Fort Worth, making it easily accessible for full-time in-office or hybrid work arrangements.

At billyGO, we believe in taking care of our employees so they can take care of our customers. We invest in our team's growth and development while fostering a positive, collaborative work environment. As part of a technology-focused organization with ties to successful software ventures, you'll have unique opportunities to grow your skills and work on innovative projects.

Join billyGO and be part of a team that's making a difference in our community while growing personally and professionally.

Keywords: billyGO, Irving , Customer Service Representative, Hospitality & Tourism , Irving, Texas