Technical Support Analyst

Company: A-Line Staffing Solutions
Location: Lewisville
Posted on: April 5, 2025

Job Description:

Title: Technical Support Analyst

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Location: Lewisville, TX

Schedule: Mon - Fri, 8:00 AM - 5:00 PM CST - occasional night/weekend work may be required

Note: this is a W2 contract position - C2C & 3rd party candidates will NOT be considered

We are looking for a skilled IT technician to support end user computing needs, both remotely and at user's workstations. Ideal candidates for this role will need to be able to quickly resolve any issues that arise on a user's machine, including hardware, driver, or software issues. Ideal candidates should be energetic, engaging, and patient with end users, exhibiting a strong customer service mindset.

This position will support end users and executives; experience supporting end users in a business professional environment and experience with technologies including Office 365 (and all products within), Active Directory, SCCM, and Tier 2/Tier 3 support systems to resolve any end user computing issues coming through the ServiceNow Ticketing System is paramount for this role. The Technical Support Analyst will handle troubleshooting of complex issues and may also be required to help image laptops and deploy/hook up new hire equipment (monitors, docks, etc.). Technical Support Analysts will work independently as well as collaborate with peers for technical resolution assistance, working onsite Mon - Fri, 8:00 AM - 5:00 PM, with occasional after hours or weekend special project work.

Position Qualifications:
Strong computer hardware and software support experience, including experience supporting applications, user systems, and other peripherals
Experience with Active Directory, ServiceNow, and Windows 10 & 11 Operating Systems and utilities
Experience supporting Office 365 products, including Teams
Experience imaging (PXE boot) laptop and desktop systems
Knowledge of networking technologies, memory structures, cloud computing and SaaS applications, operational needs regarding data communications, and user needs analysis processes
Clear communication skills, including strong active listening skills to understand problems and identify potential solutions
Ability to follow through with problem resolution and quickly communicate statuses throughout the resolution cycle
Experience with Zoom Poly or any other A/V support preferred
Experience with Global Protect VPN preferred
Experience with data storage and security, including agency rules, regulations, and relevant industry policies/procedures preferred
Experience working in a Call Center environment preferred
A minimum of a Bachelor's Degree in Business, Computer Science, or other related field

Keywords: A-Line Staffing Solutions, Irving , Technical Support Analyst, IT / Software / Systems , Lewisville, Texas