Turndown Attendant

Company: Disability Solutions
Location: Arlington
Posted on: October 13, 2024

Job Description:

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
• Follows policies and procedures in preparing for and performing turndown service
• Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy
• Cleans and sanitizes all assigned rooms and bathrooms
• Keeps turndown carts and linen closets clean and orderly
• Follows the designated sequence of room assignments
• Notifies Supervisor of discrepancies such as vacant rooms, etc.
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Interacts with guests in a friendly and professional manner
• Turns in lost and found items as per department standard
• Reports items of value left unsecured in hallways and guestrooms
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Performs a visual inspection before leaving any areas
• Observes guidelines for using and maintaining all pertinent equipment
• Reads departmental log book and bulletin board on a daily basis
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
• Performs all duties in a timely and professional manner
• Other duties as assignedGeneral
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standardsQualifications
    • Service orientation
    • Able to work as part of a dynamic quality-driven team
    • Basic English language skills
    • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
    • Able to work a flexible schedule, including weekends and holidays

Keywords: Disability Solutions, Irving , Turndown Attendant, Other , Arlington, Texas