Bilingual Account Resolution Representatives

Company: YSTA Services Inc
Location: Fort Worth
Posted on: November 19, 2024

Job Description:

Step into a Rewarding Career with Payless Power!

Interested in this role You can find all the relevant information in the description below.

Now Hiring: Experienced Bilingual (English/Spanish) Account Resolution Representatives

Are you skilled in account resolution within the utilities sector and thrive in a call center environment? If you're fluent in English and Spanish and ready to elevate your career with a growing company, Payless Power wants to meet you! We're expanding and seeking Account Resolution Representatives to help resolve customer accounts efficiently and with outstanding service.

Start Date: Monday, December 9

Shift: 9 AM - 5 PM, Monday - Friday

Pay: $18/hour

Location: This role is in-office, not remote.

Apply Today:

https://go.cultureindex.com/s/uvLA5ofqBX

Note: Only applicants who complete the survey and attach their resume will be considered, if link does not work please copy and paste.

In This Role, You Will:

• 
  
• Be the primary contact for customer inquiries via phone, email, and live chat.
  
• Resolve issues swiftly using strong problem-solving skills.
  
• Stay informed on company policies to proactively enhance service quality.
  
• Maintain a positive and solution-focused attitude in all interactions.
  
• Document customer interactions thoroughly and collaborate with your team to drive continuous improvement.
  
  
  Requirements for This Role
  
  
  • 
    
  • Minimum of 1-year experience in customer account resolution; call center experience is a plus.
    
  • Microsoft Office proficiency and strong multi-tasking abilities.
    
  • Bilingual skills in English and Spanish with exceptional communication abilities.
    
  • Attention to detail for accurate record-keeping and quick problem resolution.
    
  • Teamwork skills to foster collaboration and enhance service quality.
    
    
    Benefits We Offer:
    
    
    • 
      
    • Medical, Dental, Vision Insurance
      
    • 401(k) with company match
      
    • Paid Time Off and Holidays
      
    • Professional development opportunities
      
      
      Payless Power is an Equal Opportunity Employer
      
      Due to the high volume of applications, only candidates who complete the survey and attach their resume will be considered.
      
      
      
      
      PI02281e51a4f3-36310-35705007

Keywords: YSTA Services Inc, Irving , Bilingual Account Resolution Representatives, Other , Fort Worth, Texas