Help Desk/Desktop

Company: Veloc Inc
Location: Irving
Posted on: February 8, 2025

Job Description:

5+ years of Service Desk experience preferred.

All potential candidates should read through the following details of this job with care before making an application.
SCCM experience
PowerShell experience
Must have good vendor management skills and must be able to get performance out of people.
Must have good organizational and time management skills, and must have the ability to successfully manage multiple projects at one time.
Ability to make independent and accurate decisions, and have the ability to think through downstream effects of those decisions.
Ability to incorporate and leverage components of project management life cycle.
Must be diligent in documenting processes, maintain deployment team elements of I.T.'s knowledge base & performing cross-training\knowledge transfer to the Service Desk.
Complete tasks with great attention to detail.
Ability to improvise, adapt, and overcome unforeseen obstacles.
Basic construction knowledge to be able to identify electrical and data requirements for installing new equipment and communicate that to construction managers.
Must be willing to perform basic installation tasks including mounting LCD brackets to the wall, drilling holes in counter tops and installing computer hardware in a restaurant environment.
Create and maintain a pilot, beta, and production release schedule
Working with the QA team to validate deployment processes
Document and communicate pilot and beta release defects
Obtain signoff on pilot and beta release schedules prior to production release
Creating and managing change control requests
Managing deployment communication to all vested stakeholders
I.T. knowledge including the following:
Microsoft Windows operating systems
Microsoft Terminal Services and Citrix
Microsoft DOS
Microsoft Office Suite
General scripting
Networking (firewalls, switches, TCP/IP, DHCP)
Microsoft System Center and configuration management practices
RemoteWare
Aloha Table Service, Aloha Takeout and Aloha Kitchen
QSR KDS
Restaurant hardware (printers, point of sale, fileservers, network equipment, monitors, etc.)

Keywords: Veloc Inc, Irving , Help Desk/Desktop, Other , Irving, Texas