Head of Facilitation

Company: Us Bank
Location: Irving
Posted on: February 17, 2025

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.Job DescriptionU.S. Bank is seeking a dynamic and experienced Head of Facilitation to lead our facilitation team in supporting multiple business lines and support functions across the enterprise, through the expert delivery of Instructor Led Courses. The ideal candidate will have a proven track record in leading large organizations, building robust strategies, and delivering measurable results. With a deep expertise in facilitation skills, this leader will collaborate closely with key areas of Global Learning & Development, including instructional design, consulting, and learning operations, while fostering a One HR approach through strong partnerships with HR colleagues.PRIMARY RESPONSIBILITIES

• Directly and through subordinates, delivers, administers, and evaluates training programs that support the organizational needs and strategic plan.
• Develops a culture of coaching and feedback by implementing high-quality classroom observations and assessments, with a focus on improving learner experiences and outcomes across all business lines.
• Ensures strong utilization of facilitation resources to drive operational efficiency and effectiveness, optimizing the impact of the facilitation team and aligning with the broader goals of Global Learning & Development.
• Interfaces with senior leaders and training management team to understand and identify needs and ensure the effective implementation, communication, administration, and assessment of training programs.
• Works closely with peer group and broader organization to deliver excellence, while understanding the business, market trends, and emerging multi-industry themes.
• Analyzes training needs and partners with subject matter experts to provide input on course delivery.
• Works with Learning & Development leaders to ensure course materials are current and relevant to training needs.
• Tracks and analyzes training programs by examining learner's satisfaction levels, proficiency testing, and job performance.
• Provides leadership to Training Managers and sets the strategy for the overall Training team.
• While highly collaborative in style, drives results with purpose, speed, and agility, delivering against business specific needs, while championing a broader One U.S. Bank approach.SKILLS PREFERRED QUALIFICATIONS
  • Bachelor's degree in Business, Human Resources, or related field, or equivalent work experience, Master's Degree preferred.
  • 12+ years of experience in Learning & Development.
  • 5+ years of management experience.
  • Thorough knowledge of the design, delivery, administration and evaluation of training and development programs.
  • In-depth knowledge of instructional design principles.
  • Thorough knowledge of the business line assigned to.
  • Strong consultative, project management, analytical, planning and organizational skills.
  • Ability to interact effectively with all levels of management.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
    • Healthcare (medical, dental, vision).
    • Basic term and optional term life insurance.
    • Short-term and long-term disability.
    • Pregnancy disability and parental leave.
    • 401(k) and employer-funded retirement plan.
    • Paid vacation (from two to five weeks depending on salary grade and tenure).
    • Up to 11 paid holiday opportunities.
    • Adoption assistance.
    • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.EEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
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Keywords: Us Bank, Irving , Head of Facilitation, Other , Irving, Texas