B2B Support Specialist

Company: VirtualVocations
Location: Grand Prairie
Posted on: November 8, 2024

Job Description:

A company is looking for a B2B Support Specialist to enhance the experience for their business customer base.

Key Responsibilities

Define B2B support strategy and manage technical ticket escalations
Identify and escalate gaps in customer experience, providing feedback to internal teams
Develop knowledge base articles and collaborate with various teams to improve consumer experiences

Required Qualifications

Bachelor's degree or equivalent experience in a technical field
3+ years of experience in technical support and escalation management for B2B accounts
Technical proficiency in Windows and Linux Operating Systems
Hands-on experience with PC building and troubleshooting hardware/software issues
Proficiency in Jira or similar issue-tracking software and help desk systems

Keywords: VirtualVocations, Irving , B2B Support Specialist, Sales , Grand Prairie, Texas

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